GREENYELLOW will strictly follow the "Product Quality Law of the People's Republic of China", "The Law of the People's Republic of China on the Protection of Consumer Rights and Interests", "Regulations on Responsibilities for Repair, Replacement and Return of Some Commodities" and "Interim Measures for the Return of Products Purchased Online for Seven Days without Reason" for you. GREENYELLOW products owned by Green Yinglu implement three-guarantee service, users can fully enjoy the repair, replacement and professional maintenance services of the national joint insurance.
1. Warranty terms:
1. Within 1 year from the date of product purchase, under normal use, you will receive free warranty services for any failures caused by the quality of the machine itself.
2. Please keep your purchase invoices, order vouchers and product codes affixed to the equipment as an important basis for warranty services.
3. If you lose the purchase invoice, but can provide valid evidence such as a screenshot of the order voucher or a copy of the invoice (bottom) to prove that the product is within the warranty period, we will assume the responsibility for free repairs in accordance with the policy. If you cannot provide valid evidence such as a screenshot of the purchase order or a copy of the invoice (bottom), we will further confirm with you whether the product is produced by our company, and confirm the time according to the production number and batch. If the warranty period is exceeded, you need to bear the corresponding responsibility maintenance and shipping costs.
4. If the product you purchased has a quality problem that is not artificially damaged during the warranty period, please contact GREENYELLOW customer service hotline at 400-6281188, or follow the "GREENYELLOW Electric" public account on WeChat to provide you with after-sales service. Disassemble the machine or ask non-GREENYELLOW official designated maintenance point for maintenance, otherwise, you will no longer enjoy the warranty service.
5. Due to the uneven quality of third-party accessories, it is recommended that you use the original accessories sold by GREENYELLOW. Machine damage caused by third-party accessories is not covered by the warranty service.
6. The warranty service is applicable to the products authorized by GREENYELLOW, and its fulfillment area is limited to mainland China (excluding Hong Kong, Macau and Taiwan).
2. Return service:
1. GREENYELLOW products are currently sold on major e-commerce platforms and some chain stores. When you buy, please identify the "GREENYELLOW" brand and check whether you have the authorization letter issued by our company. If you buy products in regular stores , Online shopping machines enjoy the normal product three-guarantee policy. The return and exchange service that occurs within the scope of the Three Guarantees Policy shall be handled by the seller and the user through negotiation.
2. Users who choose to return or exchange goods must provide the invoice or order certificate of the corresponding product, and ensure that the product is complete, including the original packing box, instructions and all accessories that the manufacturer randomly attached. If a certain part is lost or damaged, it does not comply with GREENYELLOW return and exchange terms, which will affect the normal handling of your product return and exchange; for package defects, buyers need to bear the corresponding packaging depreciation costs, which are checked and accounted for according to the actual receipt standard.
3. You can also call GREENYELLOW customer service hotline 400-6281188 for after-sale rights protection, and the customer service staff will deal with your questions in a timely manner and give you feedback.
4. If the product needs to be sent back to GREENYELLOW headquarters for after-sales processing, our professional staff will detect and confirm that the product has non-human-caused functional failure, and it will be processed within 4 hours, and the customer service staff will send it back within 24 hours. to you.
3. Three Guarantees Policy:
1. Return policy
(1) Within 7 days from the date of receipt of the product, without affecting the secondary sales, you can enjoy "7-day no reason to return". For products that the product supports or promises to provide no-reason return service, if the buyer returns or refuses to sign for no reason, the return shipping fee shall be borne by the buyer; if the product is free of shipping, the buyer only bears the return shipping fee.
(2) Within 7 days from the date of receipt of the product, due to the quality of the product itself, it has been tested and confirmed by our technical staff, and the customer refuses to repair or replace it, the payment can be refunded at one time at the price of the actual payment. When choosing to return, please send back the original packing box, invoice and all accessories randomly attached by the manufacturer by express. After our company has checked and confirmed that it is correct, we can handle the refund; the product will be sent within 7 days from the day of application for return. Return, the shipping cost incurred shall be borne by our company.
2. Replacement Policy
(1) Within 15 days from the date of receipt of the product, our company provides free replacement services due to the quality of the product itself. The customer should first send the faulty product back by means of logistics or express delivery, and our company will send another new product back to the customer after receiving it; the product will be sent back within 7 days from the day of applying for replacement, and the shipping fee incurred will be borne by our company. bear.
(2) Non-product failure replacement: If the customer is not satisfied with the appearance or function of the product received, he can apply to our company for replacement service within 15 days of receiving the product. After verification by our company, the product will be returned. After our company confirms that the appearance of the returned product is not damaged, the packaging is good, and there is no quality problem after testing, the customer can replace it with other products of the same value. For the replaced product, if there is a price difference, the difference will be made up by the customer, but our company will not refund the difference to the customer in any form. The replaced product will no longer enjoy the non-product failure replacement service, and the customer will be responsible for the round-trip freight and other expenses incurred by the non-product failure replacement service.
3. Warranty Policy
(1) Within 30 days from the date of receipt of the product, if the product is sent for repair due to the quality problem of the product itself, the product will be sent back within 7 days from the day of application for repair, and the shipping fee incurred will be borne by our company.
(2) Our company provides a one-year free repair service based on the invoice documents, order vouchers, or the batch date of the product code attached to the equipment. Company undertakes.
4. When choosing a return or exchange, please pay attention to the following points:
(1) Please be sure to complete the packaging when returning it to avoid damage during transportation.
(2) If the product is more than 7 days from the date of receipt, it will not be accepted if it is not due to product quality problems.
(3) If the appearance of the product is damaged, and the attached accessories or outer box packaging are incomplete, returns will not be accepted.
(4) The amount of freight reimbursement is based on the amount shown on the express delivery slip. If the amount of freight is unknown, the maximum amount of freight will be reimbursed 10 yuan.
(5) If the product is returned after inspection and it is confirmed that it is not a machine failure, but the consumer's own negligence and mistakenly think that it is a machine failure, the company will not bear the freight.
(6) Returns and exchanges caused by product failures, if the appearance of the product is damaged due to improper storage by the user, the attached accessories or the outer box packaging are not complete and cannot be repaired, the product will be repaired and will not be returned or replaced.
4. Member benefits
1. Extended Warranty Service:
(1) Users who follow the official account of GREENYELLOW Electric Appliances] through WeChat will enjoy the indefinite extended warranty service once.
(2) Within the scope of the extended warranty service, users will be provided with free product repair and maintenance cleaning services to ensure that the product returns to normal use.
2. Replace old with new:
(1) Users follow the official account of GREENYELLOW Electric Appliances] through WeChat, that is, they can enjoy the service of replacing old products with new ones.
(2) In GREENYELLOW Micro Mall, users who contact online customer service and provide PN code screenshot certificates of old products can enjoy 30% off when purchasing new products of the same model.
5. The following situations do not belong to the scope of free repair service. GREENYELLOW will implement charging maintenance according to relevant regulations:
1. It has exceeded the validity period of three guarantees and can still be used after repair;
2. It has been more than 7 days from the date of receipt, and the product accessories are missing;
3. Damage caused by consumers due to improper use, maintenance and storage;
4. Commodity shell wear, decorative accessories and replacement of natural wear parts, etc.;
5. Damaged due to irresistible natural disasters or bad use environment;
6. The three-guarantee certificate (including the invoice) cannot be presented, and the model does not match the model of the repaired product or is altered;
7. Damage caused by self-transportation, assembly and disassembly, use of inappropriate accessories, or repair or modification by unauthorized designated maintenance organizations.
